WCSC Posted May 14, 2016 Posted May 14, 2016 I've read numerous threads about playing Skyrim and all of a sudden the computer shuts down and restarts after this happening to me. Sometimes it can happen by repeating parts in the game like walking through a certain door. Has there been a fix for this? I've read turn off auto-save, some say that doesn't work, Dumb down the audio speakers to the lowest setting, some say that doesn't work Tune down the reslolution, 1280x786 it's not meant to be playerd higher. I have a fairly new computer that I only use for gam eplaying nothing else. 6 fans, 750w PS, and a GTX 780 with default settings. Has this ever been solved?
notmenotyou Posted May 14, 2016 Posted May 14, 2016 Have you checked your temperatures? Are all fans running? Are your drivers all up to date for all hardware? Do you have all windows updates? Does Malware Bytes find anything? Do you have any additional USB hardware connected? (If yes try disconnecting what you don't need) You could also recheck that all cables are inserted properly into their respective sockets.
MorePrinniesDood Posted May 14, 2016 Posted May 14, 2016 If the whole computer is shutting down, it's most likely a hardware fault of some sort. I'd say run stress tests like 3d benchmarking applications while watching your CPU and GPU temperature readings to see if something's overheating. You may also want to try something like Memtest86 to make sure the RAM is good. Depending on how new it is, and if you bought it pre-built, you may want to simply take it in for warranty testing and service. Early-life failures and defects do happen.
WCSC Posted May 14, 2016 Author Posted May 14, 2016 Just formatted and reinstalled, my computer is just a year old and a CyberPower PC. All fans are working, drivers are up to date as I just reinstalled everything. What's a good 3D benchmark app to try it out on? I swapped out new memory sticks (ripsaw), same problem there. Ran Avast to check for virus and melware, all clear. My native resolution is 2560x1400 and playing as Ultra do i need to set this lower? I had this problem before I formatted thinking I had a corrupt drive, but the same problem is with me
27X Posted May 14, 2016 Posted May 14, 2016 It's likely vram or ram or temps. Usually temps give a warning, which will be located in your EVENT LOG, which is where you should be looking for stuff anyway.
WCSC Posted May 14, 2016 Author Posted May 14, 2016 Haha, where is the event log and what should I be looking for? Sorry, I'm very newb on this
WCSC Posted May 14, 2016 Author Posted May 14, 2016 Okay, went to the serach and found it. I'm guessing this is it Under Summary of Admin Events Critical Error Warning Info Audit Success Audit Failure Under Critical I have a bunch of listings and under "source" is says Kernal-Power (The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.) Under Error, Source "Kernal-EventTracing" (Session "ReadyBoot" stopped due to the following error: 0xC0000188)
27X Posted May 14, 2016 Posted May 14, 2016 What version of windows do you have? At least one of those listings should be an error-code or a stop-code.
WCSC Posted May 14, 2016 Author Posted May 14, 2016 Under Warnings I Have Kernal-EventTracing (The maximum file size for session "ReadyBoot" has been reached. As a result, events might be lost (not logged) to file "C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl". The maximum files size is currently set to 20971520 bytes.)
WCSC Posted May 14, 2016 Author Posted May 14, 2016 Alright, well I downloaded a 3d Stress Test called GPUTest_GUI Set my resolution to my native 2560x1400 and as soon as I pressed "Test", my computer shut down and rebooted, wen tto my even log and found this one The driver \Driver\WudfRd failed to load for the device SWD\SensorsAndLocationEnum\LPSensorSWDevice. So would this mean my card is bad since pressing test instantly shut down??? Thank you for all your help btw
Choden Posted May 14, 2016 Posted May 14, 2016 Kernal-EventTracing is just what it says it is. It's not the cause of your crashing it's just letting you know the system crashed. I was having a similar issue, mine was caused by the power cable to my psu was knocked loose. It could be caused by a mis-seated gpu, memory stick or temps. Your motherboard manufacturer might have an app you could use to monitor your system performance and temperatures. Might not be the best, but you can check there. As for the benchmark test I believe there is a program called Heaven, I can't quite remember, but I believe that's what it's called.
bjornk Posted May 14, 2016 Posted May 14, 2016 Sounds like a hardware failure. Most likely your graphics card or your power supply. But first, see if you get a bluescreen before those restarts. You'll have to enable bluescreen thing first though (and disable automatic reboot). I don't remember how you did that, search for how to enable bluescreen for your OS on Google. If you don't get any bluescreen then it's definitely a hardware failure. If you do get a bluescreen (i.e. your OS reports an error) then corrupt/malfunctioning software/OS, faulty RAM etc. is also possible. I'd also recommend testing your system with another graphics card and another PSU, if possible. To see GPU properties and temps you may want to download GPU-Z (see www.techpowerup.com). where is the event log and what should I be looking for? On Win 7 you can either search for Event Viewer, or hit WINDOWS+R and type "%windir%\system32\eventvwr.msc /s" without the quotes and press ENTER. Look for "System" under "Windows Logs".
Guest ANTON6733 Posted May 14, 2016 Posted May 14, 2016 If i were to judge, could blame cooling system. Whenever this happens on my side i have temperature of CPU on(above?) 78 degrees C.
notmenotyou Posted May 14, 2016 Posted May 14, 2016 If it instantly shuts down the machine as soon as you start the benchmark it sounds like one of your parts is not getting enough power (likely the GPU) or something isn't cooling at all. Try removing the power cables from the GPU and reseat the GPU (take it out of the socket, then place it back in). You need to place it firmly but without force. After that insert the power cables into the card, again firmly but without force. Both should audibly snap into place, as the PCI-E slot has plastic lock at the end of the slot and the cables have one as well. Sometimes these things get knocked loose ever so slightly and reseating them helps fix things up.To check your temperatures I would use HWMonitor as it shows you literally everything in your machine, start it up before you run either of the benchmarks and look for your GPU and CPU temperatures. As for benchmarks, Heaven Benchmark 4.0 is a good GPU one (just pick the free one), and yes, let it run with everything at max and in native resolution.For a CPU benchmark get Linx 0.6.5 and let it run for 20 passes or so.To test RAM (not exactly a benchmark but very thorough) you will need Memtest86+ and a free USB dongle. Install the program to the USB dongle (the dongle will be wiped of all data) and boot your machine from the thing, then let it run for a while until it at least finishes one full test pass. Both of those benchmarks focus on one specific part of your hardware, the Heaven Benchmark will stress your GPU but mostly ignore the CPU, LinX beats your CPU into submission but leaves your GPU completely alone. This way you have an easier time locating the part that causes you trouble since it doesn't just heat up everything like a game (or 3D Mark) would.
myuhinny Posted May 14, 2016 Posted May 14, 2016 Just because a computer isn't that old doesn't really mean anything as how long you have had it has nothing to do with it but it does have everything to do with what the manufacture used in their computer some computer manufactures skimp on shit and put in shitty parts that die quickly. My mom has a computer that wasn't very old at all when the power supply took a shit in it and she sent it back for a new one. Reading the reviews can tell you if a computer brand is worth it or not or if the manufacture makes good items or not. I came across this review for one of their cyberpower computers. **Cons: Every time I even think about playing a game, the increased power usage when running my computer registers as a power surge to this thing and completely shuts everything off. This thing is garbage... I sorely regret buying this.**
bjornk Posted May 14, 2016 Posted May 14, 2016 **Cons: Every time I even think about playing a game, the increased power usage when running my computer registers as a power surge to this thing and completely shuts everything off. This thing is garbage... I sorely regret buying this.**Sounds like a shitty power supply.
Veladarius Posted May 14, 2016 Posted May 14, 2016 I always go overboard on the power supply as they degrade over time, I think I have a 1000w unit currently feeding dual 280x's. Skyrim Performance Monitor has tools to tell you if you are hitting high temps. Not sure what brand of GPU you have but AMD ones always seem to have fan settings set for quiet and not cool and I always have to change the fan parameters.
WCSC Posted May 14, 2016 Author Posted May 14, 2016 If it instantly shuts down the machine as soon as you start the benchmark it sounds like one of your parts is not getting enough power (likely the GPU) or something isn't cooling at all. Try removing the power cables from the GPU and reseat the GPU (take it out of the socket, then place it back in). You need to place it firmly but without force. After that insert the power cables into the card, again firmly but without force. Both should audibly snap into place, as the PCI-E slot has plastic lock at the end of the slot and the cables have one as well. Sometimes these things get knocked loose ever so slightly and reseating them helps fix things up. To check your temperatures I would use HWMonitor as it shows you literally everything in your machine, start it up before you run either of the benchmarks and look for your GPU and CPU temperatures. As for benchmarks, Heaven Benchmark 4.0 is a good GPU one (just pick the free one), and yes, let it run with everything at max and in native resolution. For a CPU benchmark get Linx 0.6.5 and let it run for 20 passes or so. To test RAM (not exactly a benchmark but very thorough) you will need Memtest86+ and a free USB dongle. Install the program to the USB dongle (the dongle will be wiped of all data) and boot your machine from the thing, then let it run for a while until it at least finishes one full test pass. Both of those benchmarks focus on one specific part of your hardware, the Heaven Benchmark will stress your GPU but mostly ignore the CPU, LinX beats your CPU into submission but leaves your GPU completely alone. This way you have an easier time locating the part that causes you trouble since it doesn't just heat up everything like a game (or 3D Mark) would. If it's a temp thing it wouldn't shut down as soon as I press "test" on the resolution test right? For a Power Supply I have a ToughPower Thermalake 750 Gold 80+, but if it shuts down that fast maybe it's the power supply not giving enough to the EVGA Nvidia GTX 780 3GB PCI-E 3.0? I have HWMonitor and here's what it says before the gpu test CPUID HWMonitor Report ------------------------------------------------------------------------- Binaries ------------------------------------------------------------------------- HWMonitor version 1.2.8.0 Monitoring ------------------------------------------------------------------------- Mainboard Model Z97X-SLI-CF (0x000002ED - 0x749453E0) LPCIO ------------------------------------------------------------------------- LPCIO Vendor ITE LPCIO Model IT8620 LPCIO Vendor ID 0x90 LPCIO Chip ID 0x8620 LPCIO Revision ID 0x4 Config Mode I/O address 0x2E Config Mode LDN 0x4 Config Mode registers 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 00 00 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 20 86 20 04 00 00 00 77 00 00 00 80 40 80 00 00 00 30 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 60 0A 30 02 30 00 00 00 00 00 00 00 00 00 00 00 00 70 09 02 00 00 04 04 00 00 00 00 00 00 00 00 00 00 Register space LPC, base address = 0x0A30 Hardware Monitors ------------------------------------------------------------------------- Hardware monitor ITE IT8620 Voltage 0 0.77 Volts [0x40] (CPU VCORE) Voltage 1 2.00 Volts [0xA7] (VIN1) Voltage 2 1.97 Volts [0xA4] (+3.3V) Voltage 3 3.45 Volts [0xAB] (+5V) Voltage 5 -7.01 Volts [0x92] (-12V) Voltage 6 -6.05 Volts [0x7E] (-5V) Voltage 7 2.82 Volts [0x8C] (+5V VCCH) Voltage 8 1.55 Volts [0x81] (VBAT) Temperature 0 25°C (77°F) [0x19] (TMPIN0) Temperature 2 20°C (68°F) [0x14] (TMPIN2) Fan 0 1471 RPM [0x1CB] (FANIN0) Fan PWM 0 0 pc [0x0] (FANPWM0) Fan PWM 1 0 pc [0x0] (FANPWM1) Fan PWM 2 0 pc [0x0] (FANPWM2) Register space LPC, base address = 0x0A30 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 00 19 10 00 00 FF FF 00 00 00 80 60 00 30 CD FF FF 10 FF FF FF 77 C7 82 82 80 01 FF FF FF FF FF FF FF 20 40 A7 A4 AB 01 92 7E 8C 81 19 7F 14 19 2D 2D 41 30 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 40 7F 7F 7F 7F 7F 7F 5F 40 AD 6A D4 00 00 00 00 00 50 FF D8 7F 7F 7F 40 00 00 90 5C 3E 12 65 00 00 00 60 00 14 41 46 1C 03 00 00 00 14 41 46 1C 03 00 00 70 00 14 32 46 1C 03 00 3E 00 14 32 46 1C 03 00 C0 80 FF FF FF FF FF FF FF FF 02 30 01 02 01 EE E0 3B 90 FF 00 00 00 FF 00 00 00 40 97 00 00 40 3D C1 0D A0 00 14 32 46 1C 03 00 C0 7F 7F 7F 80 00 00 0F 80 B0 B8 B7 FF FF FF FF FF FF FF FF FF FF FF FF FF FF C0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF D0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF E0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF F0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF Hardware monitor ACPI Temperature 0 28°C (82°F) [0xBC2] (TZ00) Temperature 1 30°C (85°F) [0xBD6] (TZ01) Hardware monitor NVIDIA NVAPI Voltage 0 0.86 Volts [0x35E] (VIN0) Power 0 7.33 pc (GPU) Temperature 0 26°C (78°F) [0x1A] (TMPIN0) Fan 0 1296 RPM [0x510] (FANIN0) Fan PWM 0 39 pc [0x27] (FANPWMIN0) Clock Speed 0 324.00 MHz [0x144] (Graphics) Clock Speed 1 324.00 MHz [0x144] (Memory) Processors ------------------------------------------------------------------------- Number of processors 1 Number of threads 4 APICs ------------------------------------------------------------------------- Processor 0 -- Core 0 -- Thread 0 0 -- Core 1 -- Thread 0 2 -- Core 2 -- Thread 0 4 -- Core 3 -- Thread 0 6 Timers ------------------------------------------------------------------------- ACPI timer 3.580 MHz HPET timer 14.318 MHz Perf timer 3.418 MHz Sys timer 1.000 KHz Processors Information ------------------------------------------------------------------------- Processor 1 ID = 0 Number of cores 4 (max 8) Number of threads 4 (max 16) Name Intel Core i5 4690K Codename Haswell Specification Intel® Core i5-4690K CPU @ 3.50GHz Package (platform ID) Socket 1150 LGA (0x1) CPUID 6.C.3 Extended CPUID 6.3C Core Stepping C0 Technology 22 nm TDP Limit 88.0 Watts Tjmax 100.0 °C Core Speed 799.8 MHz Multiplier x Bus Speed 8.0 x 100.0 MHz Stock frequency 3500 MHz Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3, TSX L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size L2 cache 4 x 256 KBytes, 8-way set associative, 64-byte line size L3 cache 6 MBytes, 12-way set associative, 64-byte line size FID/VID Control yes Turbo Mode supported, enabled Max non-turbo ratio 35x Max turbo ratio 39x Max efficiency ratio 8x O/C bins unlimited Ratio 1 core 39x Ratio 2 cores 39x Ratio 3 cores 38x Ratio 4 cores 37x TSC 3500.1 MHz APERF 3700.2 MHz MPERF 3500.1 MHz IA Voltage Mode PCU adaptive IA Voltage Offset 0 mV GT Voltage Mode PCU adaptive GT Voltage Offset 0 mV LLC/Ring Voltage Mode PCU adaptive LLC/Ring Voltage Offset 0 mV Agent Voltage Mode PCU adaptive Agent Voltage Offset 0 mV Temperature 0 27°C (80°F) [0x49] (Core #0) Temperature 1 29°C (84°F) [0x47] (Package) Power 0 9.34 W (Package) Power 1 1.25 W (IA Cores) Power 2 n.a. (GT) Power 3 8.09 W (Uncore) Power 4 2.07 W (DRAM) Voltage 0 0.76 Volts (VID) Voltage 1 +0.00 Volts (IA Offset) Voltage 2 +0.00 Volts (GT Offset) Voltage 3 +0.00 Volts (LLC/Ring Offset) Voltage 4 +0.00 Volts (System Agent Offset) Thread dumps I removed the card, cahnged to another memory stick brand that I bought to trouble shoot, put it all back in and bam....same thing. Is there a way to record the temps as it crashes? I'll try the CPU benchmark next. Thanks for all your input guys
bjornk Posted May 14, 2016 Posted May 14, 2016 For a Power Supply I have a ToughPower Thermalake 750 Gold 80+ Let me just say that Thermaltake isn't a reliable brand in the PSU business. Voltage 0 0.77 Volts [0x40] (CPU VCORE) Voltage 1 2.00 Volts [0xA7] (VIN1) Voltage 2 1.97 Volts [0xA4] (+3.3V) Voltage 3 3.45 Volts [0xAB] (+5V) Voltage 5 -7.01 Volts [0x92] (-12V) Voltage 6 -6.05 Volts [0x7E] (-5V) Voltage 7 2.82 Volts [0x8C] (+5V VCCH) Voltage 8 1.55 Volts [0x81] (VBAT) If it isn't an error in the software you use, these readings are way off. I recommend getting a new PSU.
WCSC Posted May 14, 2016 Author Posted May 14, 2016 I tried to downlaod and use the Linux CPU benchmark not sure how to install but once I unpack it keeps telling me it's the file or direcetory is unreadible or corrupted. Didn't know thermalake is not that great.....any suggestions on a better one? file HWMonitor2.txt
bjornk Posted May 14, 2016 Posted May 14, 2016 Some of the good ones for the same wattage... EVGA Supernova G2 750W Corsair RM750x 750W Corsair RM750i - 750W or pick one of these with at least a total score of 9.5 (preferably with Build Quality of 10)... http://www.jonnyguru.com/modules.php?name=NDReviews&op=Review_Cat&recatnum=13
Ark of Truth Posted May 14, 2016 Posted May 14, 2016 Sounds like the PSU is giving enough power at peak times. I'd go for the EVGA Supernova G2 750W or the 1000w version if it if you can afford it. I had the same issue when I upgraded to the R9 290x and found out it was a PSU problem with not enough wattage.
WCSC Posted May 14, 2016 Author Posted May 14, 2016 Sounds like the PSU is giving enough power at peak times. I'd go for the EVGA Supernova G2 750W or the 1000w version if it if you can afford it. I had the same issue when I upgraded to the R9 290x and found out it was a PSU problem with not enough wattage. Hi Ark, is or is not giving enough power at peak times? Found this one, doesn't seem that bad, and in a 850w http://www.amazon.com/EVGA-SuperNOVA-Crossfire-Warranty-220-G2-0750-XR/dp/B00IKDETOW This whole time I thought I had a good one
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