Jump to content

Computer Shuts Down and Restarts


WCSC

Recommended Posts

I've read numerous threads about playing Skyrim and all of a sudden the computer shuts down and restarts after this happening to me.  Sometimes it can happen by repeating parts in the game like walking through a certain door.

 

Has there been a fix for this?

 

I've read turn off auto-save, some say that doesn't work,

Dumb down the audio speakers to the lowest setting, some say that doesn't work

Tune down the reslolution, 1280x786 it's not meant to be playerd higher.

 

 

I have a fairly new computer that I only use for gam eplaying nothing else.

 

6 fans, 750w PS, and a GTX 780 with default settings.

 

Has this ever been solved?

Link to comment

Have you checked your temperatures? Are all fans running? Are your drivers all up to date for all hardware? Do you have all windows updates? Does Malware Bytes find anything? Do you have any additional USB hardware connected? (If yes try disconnecting what you don't need)

You could also recheck that all cables are inserted properly into their respective sockets.

Link to comment

If the whole computer is shutting down, it's most likely a hardware fault of some sort.

 

I'd say run stress tests like 3d benchmarking applications while watching your CPU and GPU temperature readings to see if something's overheating. You may also want to try something like Memtest86 to make sure the RAM is good.

 

Depending on how new it is, and if you bought it pre-built, you may want to simply take it in for warranty testing and service. Early-life failures and defects do happen.

Link to comment

Just formatted and reinstalled, my computer is just a year old and a CyberPower PC.  All fans are working, drivers are up to date as I just reinstalled everything.

 

What's a good 3D benchmark app to try it out on?

 

I swapped out new memory sticks (ripsaw), same problem there.

 

Ran Avast to check for virus and melware, all clear.

 

My native resolution is 2560x1400 and playing as Ultra do i need to set this lower?

 

I had this problem before I formatted thinking I had a corrupt drive, but the same problem is with me

Link to comment

Okay, went to the serach and found it.

 

I'm guessing this is it

 

Under Summary of Admin Events

Critical

Error

Warning

Info

Audit Success

Audit Failure

 

Under Critical I have a bunch of listings and under "source" is says Kernal-Power

(The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.)

 

Under Error, Source "Kernal-EventTracing"

(Session "ReadyBoot" stopped due to the following error: 0xC0000188)

 

Link to comment

Under Warnings I Have

 

Kernal-EventTracing

(The maximum file size for session "ReadyBoot" has been reached. As a result, events might be lost (not logged) to file "C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl". The maximum files size is currently set to 20971520 bytes.)

 

Link to comment

Alright, well I downloaded a 3d Stress Test called GPUTest_GUI

 

Set my resolution to my native 2560x1400 and as soon as I pressed "Test", my computer shut down and rebooted, wen tto my even log and found this one

 

The driver \Driver\WudfRd failed to load for the device SWD\SensorsAndLocationEnum\LPSensorSWDevice.

 

So would this mean my card is bad since pressing test instantly shut down???

 

Thank you for all your help btw

Link to comment

Kernal-EventTracing is just what it says it is. It's not the cause of your crashing it's just letting you know the system crashed. I was having a similar issue, mine was caused by the power cable to my psu was knocked loose. It could be caused by a mis-seated gpu, memory stick or temps. Your motherboard manufacturer might have an app you could use to monitor your system performance and temperatures. Might not be the best, but you can check there. As for the benchmark test I believe there is a program called Heaven, I can't quite remember, but I believe that's what it's called.

Link to comment

Sounds like a hardware failure. Most likely your graphics card or your power supply.

 

But first, see if you get a bluescreen before those restarts. You'll have to enable bluescreen thing first though (and disable automatic reboot). I don't remember how you did that, search for how to enable bluescreen for your OS on Google. If you don't get any bluescreen then it's definitely a hardware failure. If you do get a bluescreen (i.e. your OS reports an error) then corrupt/malfunctioning software/OS, faulty RAM etc. is also possible. 

 

I'd also recommend testing your system with another graphics card and another PSU, if possible.

 

To see GPU properties and temps you may want to download GPU-Z (see www.techpowerup.com).

 

 

where is the event log and what should I be looking for?

On Win 7 you can either search for Event Viewer, or hit WINDOWS+R and type "%windir%\system32\eventvwr.msc /s" without the quotes and press ENTER. Look for "System" under "Windows Logs".

Link to comment
Guest ANTON6733

If i were to judge, could blame cooling system. Whenever this happens on my side i have temperature of CPU on(above?) 78 degrees C.

Link to comment

If it instantly shuts down the machine as soon as you start the benchmark it sounds like one of your parts is not getting enough power (likely the GPU) or something isn't cooling at all. Try removing the power cables from the GPU and reseat the GPU (take it out of the socket, then place it back in). You need to place it firmly but without force. After that insert the power cables into the card, again firmly but without force. Both should audibly snap into place, as the PCI-E slot has plastic lock at the end of the slot and the cables have one as well. Sometimes these things get knocked loose ever so slightly and reseating them helps fix things up.

To check your temperatures I would use HWMonitor as it shows you literally everything in your machine, start it up before you run either of the benchmarks and look for your GPU and CPU temperatures.

 

As for benchmarks, Heaven Benchmark 4.0 is a good GPU one (just pick the free one), and yes, let it run with everything at max and in native resolution.
For a CPU benchmark get Linx 0.6.5 and let it run for 20 passes or so.
To test RAM (not exactly a benchmark but very thorough) you will need Memtest86+ and a free USB dongle. Install the program to the USB dongle (the dongle will be wiped of all data) and boot your machine from the thing, then let it run for a while until it at least finishes one full test pass.

 

Both of those benchmarks focus on one specific part of your hardware, the Heaven Benchmark will stress your GPU but mostly ignore the CPU, LinX beats your CPU into submission but leaves your GPU completely alone. This way you have an easier time locating the part that causes you trouble since it doesn't just heat up everything like a game (or 3D Mark) would.

Link to comment

Just because a computer isn't that old doesn't really mean anything as how long you have had it has nothing to do with it but it does have everything to do with what the manufacture used in their computer some computer manufactures skimp on shit and put in shitty parts that die quickly.

 

My mom has a computer that wasn't very old at all when the power supply took a shit in it and she sent it back for a new one.

 

Reading the reviews can tell you if a computer brand is worth it or not or if the manufacture makes good items or not. I came across this review for one of their cyberpower computers.

 

**Cons: Every time I even think about playing a game, the increased power usage when running my computer registers as a power surge to this thing and completely shuts everything off. This thing is garbage... I sorely regret buying this.**

 

Link to comment

**Cons: Every time I even think about playing a game, the increased power usage when running my computer registers as a power surge to this thing and completely shuts everything off. This thing is garbage... I sorely regret buying this.**

Sounds like a shitty power supply.
Link to comment

I always go overboard on the power supply as they degrade over time, I think I have a 1000w unit currently feeding dual 280x's.

 

Skyrim Performance Monitor has tools to tell you if you are hitting high temps. Not sure what brand of GPU you have but AMD ones always seem to have fan settings set for quiet and not cool and I always have to change the fan parameters.

Link to comment

If it instantly shuts down the machine as soon as you start the benchmark it sounds like one of your parts is not getting enough power (likely the GPU) or something isn't cooling at all. Try removing the power cables from the GPU and reseat the GPU (take it out of the socket, then place it back in). You need to place it firmly but without force. After that insert the power cables into the card, again firmly but without force. Both should audibly snap into place, as the PCI-E slot has plastic lock at the end of the slot and the cables have one as well. Sometimes these things get knocked loose ever so slightly and reseating them helps fix things up.

 

To check your temperatures I would use HWMonitor as it shows you literally everything in your machine, start it up before you run either of the benchmarks and look for your GPU and CPU temperatures.

 

As for benchmarks, Heaven Benchmark 4.0 is a good GPU one (just pick the free one), and yes, let it run with everything at max and in native resolution.

For a CPU benchmark get Linx 0.6.5 and let it run for 20 passes or so.

To test RAM (not exactly a benchmark but very thorough) you will need Memtest86+ and a free USB dongle. Install the program to the USB dongle (the dongle will be wiped of all data) and boot your machine from the thing, then let it run for a while until it at least finishes one full test pass.

 

Both of those benchmarks focus on one specific part of your hardware, the Heaven Benchmark will stress your GPU but mostly ignore the CPU, LinX beats your CPU into submission but leaves your GPU completely alone. This way you have an easier time locating the part that causes you trouble since it doesn't just heat up everything like a game (or 3D Mark) would.

 

If it's a temp thing it wouldn't shut down as soon as I press "test" on the resolution test right?

 

For a Power Supply I have a ToughPower Thermalake 750 Gold 80+, but if it shuts down that fast maybe it's the power supply not giving enough to the EVGA Nvidia GTX 780 3GB PCI-E 3.0?

 

I have HWMonitor  and here's what it says before the gpu test

 

 

CPUID HWMonitor Report

-------------------------------------------------------------------------
 
Binaries
-------------------------------------------------------------------------
 
HWMonitor version 1.2.8.0
 
Monitoring
-------------------------------------------------------------------------
 
Mainboard Model Z97X-SLI-CF (0x000002ED - 0x749453E0)
 
LPCIO
-------------------------------------------------------------------------
 
LPCIO Vendor ITE
LPCIO Model IT8620
LPCIO Vendor ID 0x90
LPCIO Chip ID 0x8620
LPCIO Revision ID 0x4
Config Mode I/O address 0x2E
Config Mode LDN 0x4
Config Mode registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 
00 00 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 
10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
20 86 20 04 00 00 00 77 00 00 00 80 40 80 00 00 00 
30 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
60 0A 30 02 30 00 00 00 00 00 00 00 00 00 00 00 00 
70 09 02 00 00 04 04 00 00 00 00 00 00 00 00 00 00 
Register space LPC, base address = 0x0A30
 
 
Hardware Monitors
-------------------------------------------------------------------------
 
Hardware monitor ITE IT8620
Voltage 0 0.77 Volts [0x40] (CPU VCORE)
Voltage 1 2.00 Volts [0xA7] (VIN1)
Voltage 2 1.97 Volts [0xA4] (+3.3V)
Voltage 3 3.45 Volts [0xAB] (+5V)
Voltage 5 -7.01 Volts [0x92] (-12V)
Voltage 6 -6.05 Volts [0x7E] (-5V)
Voltage 7 2.82 Volts [0x8C] (+5V VCCH)
Voltage 8 1.55 Volts [0x81] (VBAT)
Temperature 0 25°C (77°F) [0x19] (TMPIN0)
Temperature 2 20°C (68°F) [0x14] (TMPIN2)
Fan 0 1471 RPM [0x1CB] (FANIN0)
Fan PWM 0 0 pc [0x0] (FANPWM0)
Fan PWM 1 0 pc [0x0] (FANPWM1)
Fan PWM 2 0 pc [0x0] (FANPWM2)
Register space LPC, base address = 0x0A30
 
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 
00 19 10 00 00 FF FF 00 00 00 80 60 00 30 CD FF FF 
10 FF FF FF 77 C7 82 82 80 01 FF FF FF FF FF FF FF 
20 40 A7 A4 AB 01 92 7E 8C 81 19 7F 14 19 2D 2D 41 
30 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 
40 7F 7F 7F 7F 7F 7F 5F 40 AD 6A D4 00 00 00 00 00 
50 FF D8 7F 7F 7F 40 00 00 90 5C 3E 12 65 00 00 00 
60 00 14 41 46 1C 03 00 00 00 14 41 46 1C 03 00 00 
70 00 14 32 46 1C 03 00 3E 00 14 32 46 1C 03 00 C0 
80 FF FF FF FF FF FF FF FF 02 30 01 02 01 EE E0 3B 
90 FF 00 00 00 FF 00 00 00 40 97 00 00 40 3D C1 0D 
A0 00 14 32 46 1C 03 00 C0 7F 7F 7F 80 00 00 0F 80 
B0 B8 B7 FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
C0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
D0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
E0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
F0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
 
Hardware monitor ACPI
Temperature 0 28°C (82°F) [0xBC2] (TZ00)
Temperature 1 30°C (85°F) [0xBD6] (TZ01)
 
Hardware monitor NVIDIA NVAPI
Voltage 0 0.86 Volts [0x35E] (VIN0)
Power 0 7.33 pc (GPU)
Temperature 0 26°C (78°F) [0x1A] (TMPIN0)
Fan 0 1296 RPM [0x510] (FANIN0)
Fan PWM 0 39 pc [0x27] (FANPWMIN0)
Clock Speed 0 324.00 MHz [0x144] (Graphics)
Clock Speed 1 324.00 MHz [0x144] (Memory)
 
 
Processors
-------------------------------------------------------------------------
 
Number of processors 1
Number of threads 4
 
APICs
-------------------------------------------------------------------------
 
Processor 0
-- Core 0
-- Thread 0 0
-- Core 1
-- Thread 0 2
-- Core 2
-- Thread 0 4
-- Core 3
-- Thread 0 6
 
Timers
-------------------------------------------------------------------------
 
ACPI timer 3.580 MHz
HPET timer 14.318 MHz
Perf timer 3.418 MHz
Sys timer 1.000 KHz
 
 
Processors Information
-------------------------------------------------------------------------
 
Processor 1 ID = 0
Number of cores 4 (max 8)
Number of threads 4 (max 16)
Name Intel Core i5 4690K
Codename Haswell
Specification Intel® Core i5-4690K CPU @ 3.50GHz
Package (platform ID) Socket 1150 LGA (0x1)
CPUID 6.C.3
Extended CPUID 6.3C
Core Stepping C0
Technology 22 nm
TDP Limit 88.0 Watts
Tjmax 100.0 °C
Core Speed 799.8 MHz
Multiplier x Bus Speed 8.0 x 100.0 MHz
Stock frequency 3500 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3, TSX
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 4 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache 6 MBytes, 12-way set associative, 64-byte line size
FID/VID Control yes
 
 
Turbo Mode supported, enabled
Max non-turbo ratio 35x
Max turbo ratio 39x
Max efficiency ratio 8x
O/C bins unlimited
Ratio 1 core 39x
Ratio 2 cores 39x
Ratio 3 cores 38x
Ratio 4 cores 37x
TSC 3500.1 MHz
APERF 3700.2 MHz
MPERF 3500.1 MHz
IA Voltage Mode PCU adaptive
IA Voltage Offset 0 mV
GT Voltage Mode PCU adaptive
GT Voltage Offset 0 mV
LLC/Ring Voltage Mode PCU adaptive
LLC/Ring Voltage Offset 0 mV
Agent Voltage Mode PCU adaptive
Agent Voltage Offset 0 mV
 
Temperature 0 27°C (80°F) [0x49] (Core #0)
Temperature 1 29°C (84°F) [0x47] (Package)
Power 0 9.34 W (Package)
Power 1 1.25 W (IA Cores)
Power 2 n.a. (GT)
Power 3 8.09 W (Uncore)
Power 4 2.07 W (DRAM)
Voltage 0 0.76 Volts (VID)
Voltage 1 +0.00 Volts (IA Offset)
Voltage 2 +0.00 Volts (GT Offset)
Voltage 3 +0.00 Volts (LLC/Ring Offset)
Voltage 4 +0.00 Volts (System Agent Offset)
 
 
Thread dumps

 

I removed the card, cahnged to another memory stick brand that I bought to trouble shoot, put it all back in and bam....same thing.

 

Is there a way to record the temps as it crashes?

 

I'll try the CPU benchmark next.

 

 

Thanks for all your input guys

Link to comment

For a Power Supply I have a ToughPower Thermalake 750 Gold 80+

Let me just say that Thermaltake isn't a reliable brand in the PSU business.

 

Voltage 0 0.77 Volts [0x40] (CPU VCORE)

Voltage 1 2.00 Volts [0xA7] (VIN1)

Voltage 2 1.97 Volts [0xA4] (+3.3V)

Voltage 3 3.45 Volts [0xAB] (+5V)

Voltage 5 -7.01 Volts [0x92] (-12V)

Voltage 6 -6.05 Volts [0x7E] (-5V)

Voltage 7 2.82 Volts [0x8C] (+5V VCCH)

Voltage 8 1.55 Volts [0x81] (VBAT)

 

If it isn't an error in the software you use, these readings are way off.

 

I recommend getting a new PSU.

Link to comment

I tried to downlaod and use the Linux CPU benchmark not sure how to install but once I unpack it keeps telling me it's the file or direcetory is unreadible or corrupted.

 

Didn't know thermalake is not that great.....any suggestions on a better one?

 

file HWMonitor2.txt

Link to comment

Sounds like the PSU is giving enough power at peak times.

 

I'd go for the EVGA Supernova G2 750W or the 1000w version if it if you can afford it. I had the same issue when I upgraded to the R9 290x and found out it was a PSU problem with not enough wattage.

Hi Ark,

 

is or is not giving enough power at peak times?

 

 

Found this one, doesn't seem that bad, and in a 850w

http://www.amazon.com/EVGA-SuperNOVA-Crossfire-Warranty-220-G2-0750-XR/dp/B00IKDETOW

 

 

This whole time I thought I had a good one :P

 

Link to comment

Archived

This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...