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1 hour ago, smjm81 said:

That's weird. Are you loading a previous save? Have you tried to start a new game in case your save file is corrupted?

 

The only other thing I can think to try is to delete the localthumbcache.package in The Sims 4 folder in documents, then start a new game and see if still happens. 

no, not a previous save. I've started a few new games with no luck. I will delete the localthumbcache.package and start...hopefully that'll work

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3 minutes ago, 123abc1 said:

no, not a previous save. I've started a few new games with no luck. I will delete the localthumbcache.package and start...hopefully that'll work

HALLELUJAH! it is working! thank you so much!

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