Can't play any games after installing a GeForce GTX 970 4GB GDDR5

bigglebojiggle · October 28, 2015

I wanted to upgrade from a GTX 770 for Fallout 4 coming up, got my new card today. I removed the old drivers for the 770, turned off the PC, installed the new card, installed the newest drivers (358.50). I already had issues with this card that I managed to resolve (PC wasnt letting me log in, it was that I forgot to remove previous drivers initially).

I still have issues after removiing those drivers, Sonic Generations Demo wont play (hard ware doesnt match it says)

Arkham City GOTY stops working at the title screen, same as Skyrim

Oh, my specs:

Intel i5 4670 3.4 ghz

16gb DDR3

MSI Z87 GD65 motherboard

and the new GPU GeForce GTX 970 4GB GDDR5

Powersupply is a 750W

Forbidden Productions · October 28, 2015

I suggest re-installing operation system. When I moved from 770 to 970 I re-installed windows. Because I wanted everything working.

bigglebojiggle · October 28, 2015

I suggest re-installing operation system. When I moved from 770 to 970 I re-installed windows. Because I wanted everything working.

I dunno, Id have to move everything over to a second harddrive and move it back and go throught who know what else?? It also gives me a Kernel Driver Not Responding thing when using FireFox, I may give that a try but at the moment I'm ready to call it a lost cause

DjaySaint · October 28, 2015

I upgraded from a GTX 670 to a GTX 980 around a year ago, and then a GTX 980 Ti about a month ago. I haven't had any issues changing my card. Reinstalling your OS is unnecessary.

Have you tried Display Driver Uninstaller? You would have to Google it, but it works well and cleans your old driver out completely. I would suggest downloading a new copy of your driver and saving it somewhere you can access it easily. Restart your PC in Safe Mode, run DDU to completely clean out your old driver. Turn off your PC, make sure your card is seated right and then start up again in Safe Mode. Install your new driver in safe mode. After restarting your PC run a registry cleaner just to make sure.

If you are still having issues with the card after that, I would contact whoever made the card and see if they can help you troubleshoot. You may have a defective card. It happens.

Forbidden Productions · October 28, 2015

yes. Try look other options first. then re-install windows if you have to. Do you have steam account? do you want add me? I want someone to talk to who play skyrim.

bigglebojiggle · October 28, 2015

I upgraded from a GTX 670 to a GTX 980 around a year ago, and then a GTX 980 Ti about a month ago. I haven't had any issues changing my card. Reinstalling your OS is unnecessary.

Have you tried Display Driver Uninstaller? You would have to Google it, but it works well and cleans your old driver out completely. I would suggest downloading a new copy of your driver and saving it somewhere you can access it easily. Restart your PC in Safe Mode, run DDU to completely clean out your old driver. Turn off your PC, make sure your card is seated right and then start up again in Safe Mode. Install your new driver in safe mode. After restarting your PC run a registry cleaner just to make sure.

If you are still having issues with the card after that, I would contact whoever made the card and see if they can help you troubleshoot. You may have a defective card. It happens.

I don't know that its defective, it seems to be running fine if I'm not playing a 3D game....and specifically a 3D game, my Sega Genesis emulator worked perfectly. I'll look up that program and give it a try, I'll uninstall all my drivers for GTX 770 and 970 and install the new ones fresh. I also know that my card is nice and snug, it's not going anywhere!

yes. Try look other options first. then re-install windows if you have to. Do you have steam account? do you want add me? I want someone to talk to who play skyrim.

I do have a steam account, the name is spooptie. I actually only have one friend on my account, my closest friend I've known for 26 years.

Vacaliga · October 28, 2015

Are you by any chance using any of those speed up your PC to ultra/make it like new etc kind of applications?

My mom's PC was acting similar a while back after a GPU change, turns out she was using one of these programs, it somehow managed to make such a mess in the registry that a fresh OS install was the only reasonable option.

However the "Kernel Driver Not Responding" sounds to me like a faulty driver hiding somewhere that might not make a lot of sense at first glance.

bigglebojiggle · October 28, 2015

Are you by any chance using any of those speed up your PC to ultra/make it like new etc kind of applications?

My mom's PC was acting similar a while back after a GPU change, turns out she was using one of these programs, it somehow managed to make such a mess in the registry that a fresh OS install was the only reasonable option.

However the "Kernel Driver Not Responding" sounds to me like a faulty driver hiding somewhere that might not make a lot of sense at first glance.

I'm not sure what the Kernel Driver is, but I can say I am not using any application like you mentioned. This PC is only about a year and a half old and works really well...outside of this instance.....

DjaySaint · October 28, 2015

I don't know that its defective, it seems to be running fine if I'm not playing a 3D game....and specifically a 3D game, my Sega Genesis emulator worked perfectly. I'll look up that program and give it a try, I'll uninstall all my drivers for GTX 770 and 970 and install the new ones fresh. I also know that my card is nice and snug, it's not going anywhere!

Some times you may run in to issues with certain driver versions depending on what other hardware and drivers you have on your computer. If the absolute latest driver gives you issues (if you are using the beta drivers... some times they cause issues because they are well, beta), try rolling back to a slightly older one. I have had to use a previous driver version once or twice in the last year or two because the absolute newest one may have weird interactions with other things.

Also run DirectX Diagnostic Tool and see if it displays any errors for you.

Reamster · October 28, 2015

Have you run the game configuration tools, for each of those game so they see the new card. IE: I assume you are using SKSE for Skyrim so go to Steam and run the launcher --- options and make sure it sees the new video card.

Vacaliga · October 28, 2015

Are you by any chance using any of those speed up your PC to ultra/make it like new etc kind of applications?

My mom's PC was acting similar a while back after a GPU change, turns out she was using one of these programs, it somehow managed to make such a mess in the registry that a fresh OS install was the only reasonable option.

However the "Kernel Driver Not Responding" sounds to me like a faulty driver hiding somewhere that might not make a lot of sense at first glance.

I'm not sure what the Kernel Driver is, but I can say I am not using any application like you mentioned. This PC is only about a year and a half old and works really well...outside of this instance.....

Well in short kernel driver is a framework that in a nutshell allow other drivers to work, which is why i suspect that there must be some conflict hiding somewhere, and the very brief spike in GPU usage when you launch a game for example could act as the trigger to make things go bananas.

This is of cause just guess work, but it's where i would put my money.

bigglebojiggle · October 28, 2015

I upgraded from a GTX 670 to a GTX 980 around a year ago, and then a GTX 980 Ti about a month ago. I haven't had any issues changing my card. Reinstalling your OS is unnecessary.

Have you tried Display Driver Uninstaller? You would have to Google it, but it works well and cleans your old driver out completely. I would suggest downloading a new copy of your driver and saving it somewhere you can access it easily. Restart your PC in Safe Mode, run DDU to completely clean out your old driver. Turn off your PC, make sure your card is seated right and then start up again in Safe Mode. Install your new driver in safe mode. After restarting your PC run a registry cleaner just to make sure.

If you are still having issues with the card after that, I would contact whoever made the card and see if they can help you troubleshoot. You may have a defective card. It happens.

Ok, does this program uninstall all Nvidia drivers, or just the card that is installed?

Are you by any chance using any of those speed up your PC to ultra/make it like new etc kind of applications?

My mom's PC was acting similar a while back after a GPU change, turns out she was using one of these programs, it somehow managed to make such a mess in the registry that a fresh OS install was the only reasonable option.

However the "Kernel Driver Not Responding" sounds to me like a faulty driver hiding somewhere that might not make a lot of sense at first glance.

I'm not sure what the Kernel Driver is, but I can say I am not using any application like you mentioned. This PC is only about a year and a half old and works really well...outside of this instance.....

Well in short kernel driver is a framework that in a nutshell allow other drivers to work, which is why i suspect that there must be some conflict hiding somewhere, and the very brief spike in GPU usage when you launch a game for example could act as the trigger to make things go bananas.

This is of cause just guess work, but it's where i would put my money.

How do I fix the Kernel driver?

Vacaliga · October 28, 2015

I upgraded from a GTX 670 to a GTX 980 around a year ago, and then a GTX 980 Ti about a month ago. I haven't had any issues changing my card. Reinstalling your OS is unnecessary.

Have you tried Display Driver Uninstaller? You would have to Google it, but it works well and cleans your old driver out completely. I would suggest downloading a new copy of your driver and saving it somewhere you can access it easily. Restart your PC in Safe Mode, run DDU to completely clean out your old driver. Turn off your PC, make sure your card is seated right and then start up again in Safe Mode. Install your new driver in safe mode. After restarting your PC run a registry cleaner just to make sure.

If you are still having issues with the card after that, I would contact whoever made the card and see if they can help you troubleshoot. You may have a defective card. It happens.

Ok, does this program uninstall all Nvidia drivers, or just the card that is installed?

Are you by any chance using any of those speed up your PC to ultra/make it like new etc kind of applications?

My mom's PC was acting similar a while back after a GPU change, turns out she was using one of these programs, it somehow managed to make such a mess in the registry that a fresh OS install was the only reasonable option.

However the "Kernel Driver Not Responding" sounds to me like a faulty driver hiding somewhere that might not make a lot of sense at first glance.

I'm not sure what the Kernel Driver is, but I can say I am not using any application like you mentioned. This PC is only about a year and a half old and works really well...outside of this instance.....

Well in short kernel driver is a framework that in a nutshell allow other drivers to work, which is why i suspect that there must be some conflict hiding somewhere, and the very brief spike in GPU usage when you launch a game for example could act as the trigger to make things go bananas.

This is of cause just guess work, but it's where i would put my money.

How do I fix the Kernel driver?

Find what ever is making the mishaps and get rid of it.

DjaySaint pretty much said it all.

bigglebojiggle · October 28, 2015

I upgraded from a GTX 670 to a GTX 980 around a year ago, and then a GTX 980 Ti about a month ago. I haven't had any issues changing my card. Reinstalling your OS is unnecessary.

Have you tried Display Driver Uninstaller? You would have to Google it, but it works well and cleans your old driver out completely. I would suggest downloading a new copy of your driver and saving it somewhere you can access it easily. Restart your PC in Safe Mode, run DDU to completely clean out your old driver. Turn off your PC, make sure your card is seated right and then start up again in Safe Mode. Install your new driver in safe mode. After restarting your PC run a registry cleaner just to make sure.

If you are still having issues with the card after that, I would contact whoever made the card and see if they can help you troubleshoot. You may have a defective card. It happens.

Ok, does this program uninstall all Nvidia drivers, or just the card that is installed?

Are you by any chance using any of those speed up your PC to ultra/make it like new etc kind of applications?

My mom's PC was acting similar a while back after a GPU change, turns out she was using one of these programs, it somehow managed to make such a mess in the registry that a fresh OS install was the only reasonable option.

However the "Kernel Driver Not Responding" sounds to me like a faulty driver hiding somewhere that might not make a lot of sense at first glance.

I'm not sure what the Kernel Driver is, but I can say I am not using any application like you mentioned. This PC is only about a year and a half old and works really well...outside of this instance.....

Well in short kernel driver is a framework that in a nutshell allow other drivers to work, which is why i suspect that there must be some conflict hiding somewhere, and the very brief spike in GPU usage when you launch a game for example could act as the trigger to make things go bananas.

This is of cause just guess work, but it's where i would put my money.

How do I fix the Kernel driver?

Find what ever is making the mishaps and get rid of it.

DjaySaint pretty much said it all.

Im just not really sure where to look, it happens with nearly all games and firefox

bjornk · October 28, 2015

Uninstall all applications related to your previous graphics card.
Uninstall all traces of the current and the previously installed drivers using DDU.
Run a full disk check on the Windows partition.
Run SFC /SCANNOW in an elevated command window. If SFC finds problems and wasn't able to fix them, run again or run again in Safe Mode
or run dism /online /cleanup-image /restorehealth (requires Internet connection and only works in Win 8 and newer)
Install the ~~latest~~ NVidia WHQL driver. Try 355.98 WHQL.
Also see here: https://support.microsoft.com/en-gb/kb/179113 to make sure you have the latest DirectX files.

bigglebojiggle · October 28, 2015

Uninstall all applications related to your previous graphics card.

Uninstall all traces of the current and the previously installed drivers using DDU.

Run SFC /SCANNOW in an elevated command window. If SFC finds problems and wasn't able to fix them, run again or run again in Safe Mode
or run dism /online /cleanup-image /restorehealth (requires Internet connection and only works in Win 8 and newer)

Run a full disk check on the Windows partition.

Install the ~~latest~~ NVidia WHQL driver. Try 355.98 WHQL.

Also see here: https://support.microsoft.com/en-gb/kb/179113 to make sure you have the latest DirectX files.

The only thing I have that may be related to the new card is Realtek High Definition Audio Driver

Ill start going through these.

dxdiag says I have Direct X 11

bjornk · October 28, 2015

The only thing I have that may be related to the new card is Realtek High Definition Audio Driver

It's not related to the graphics card, so don't touch it. I was talking about overclock utilities and other apps that show temperature, clock speed etc. specifically used with your previous Geforce card.

What is your Windows version BTW? Is it 32 or 64 bit? What language? These are the most important software specs that you haven't mentioned anywhere.

bigglebojiggle · October 28, 2015

My Windows is 64 bit. Language is English.

I tried sfc scannow , it found an error it couldn't fix. I also tried dism and it couldnt complete the request due to an I/o error. I'll post the logs as an attachment tonite when I get home

bjornk · October 28, 2015

My Windows is 64 bit. Language is English.

64-bit but which version? XP, Vista, 7, 8/8.1 or 10? All have 64-bit versions.

I tried sfc scannow , it found an error it couldn't fix.

Run it again after restarting your computer also try running SFC /SCANNOW in Safe Mode. If SFC has found a corrupt file you may manually replace it with a healthy one, either from an earlier system backup or from your Windows media (CD/DVD/USB/ISO) if you can't use DISM.

I also tried dism and it couldnt complete the request due to an I/o error.

Can't recommend anything else without knowing your Windows version.

You must sort out the problems with your Windows first, before installing new drivers.

bigglebojiggle · October 28, 2015

Lol sorry, it's 8.1

*Slammer64* · October 28, 2015

I/O error sounds like a failing harddrive...

bigglebojiggle · October 29, 2015

I/O error sounds like a failing harddrive...

I think I read something about checking the partition, need to look up how to do it though. But....as long as I'm not in FireFox or in a game it works fine. My Windows 8.1 OS is installed on an SSD drive, back up is a 1TB HDD. Im not convinced its a hard drive issue because if I were to put the GTX 770 back in it would work fine.

Also here are the two log files I said I would post

CBS.log

dism.log

Now that I'm back home I'm going to work on

bjornk's suggestions

bigglebojiggle · October 29, 2015

Uninstall all applications related to your previous graphics card.

Uninstall all traces of the current and the previously installed drivers using DDU.

Run a full disk check on the Windows partition.

Run SFC /SCANNOW in an elevated command window. If SFC finds problems and wasn't able to fix them, run again or run again in Safe Mode
or run dism /online /cleanup-image /restorehealth (requires Internet connection and only works in Win 8 and newer)

Install the ~~latest~~ NVidia WHQL driver. Try 355.98 WHQL.

Also see here: https://support.microsoft.com/en-gb/kb/179113 to make sure you have the latest DirectX files.

I ran the error checking feature and got a message that no errors were found, gonna try chkdsk now (gotta let the pc restart)

Ok, I have done all of this and I still have the issue, I'm declaring this card to be faulty, gonna get a refund or replacement from amazon

lostinparadise55 · October 29, 2015

That i/o is a bit alarming as it suggests more a storage issue.

Going back to the video card, use a driver cleaner, reboot, run it again to make sure nothing is left, reboot if it found something, disable any av program just for the driver install, and then try re-installing the drivers after running that. Don't forget to re-enable your av after the driver install. Look for an older version of phyxion.net's driver sweeper. They got bought by Treexy but all they did is limit the free version (it doesn't clean everything) and they now charge for the same functionality the old application provided now.

The fact that the issue happens when a game launches to me suggests there could be an issue with the hardware instead. I would ensure it is properly seated in your motherboard and that the extra power cords are properly connected. With the issue happening with so many games I doubt it would be driver related. I think that once the 3d rendering is kicking in, the gpu is going to draw more power so either it is a bad card or the psu is not giving it proper juice to work with (may want to try other power supply connectors if you have them).

bigglebojiggle · November 1, 2015

That i/o is a bit alarming as it suggests more a storage issue.

Going back to the video card, use a driver cleaner, reboot, run it again to make sure nothing is left, reboot if it found something, disable any av program just for the driver install, and then try re-installing the drivers after running that. Don't forget to re-enable your av after the driver install. Look for an older version of phyxion.net's driver sweeper. They got bought by Treexy but all they did is limit the free version (it doesn't clean everything) and they now charge for the same functionality the old application provided now.

The fact that the issue happens when a game launches to me suggests there could be an issue with the hardware instead. I would ensure it is properly seated in your motherboard and that the extra power cords are properly connected. With the issue happening with so many games I doubt it would be driver related. I think that once the 3d rendering is kicking in, the gpu is going to draw more power so either it is a bad card or the psu is not giving it proper juice to work with (may want to try other power supply connectors if you have them).

My power supply can out put 750w. I think that should be fine since the cards booklet only mentions needing 600.

As for the chords, I'm using the same ones that I used on the other card (I think they came with the PSU or the MoBo).

I made sure the card was properly seated (in fact I did it a few times). I'm emailing EVGA so hopefully I'll get a replacement, all I know is, the instant I put my GTX 770 in everything started working again (after reinstalling the drivers again).

Out of curiousity, does it say anything that my motherboards logo screen shows up in full-screen with my GTX 770, but its too large and cut off with the 970? I just thought it was kind of odd.

Sign In

Can't play any games after installing a GeForce GTX 970 4GB GDDR5

Recommended Posts

Archived

Recently Browsing 0 members