not sure what needs to be done

[daledoe67]

can't use presets or overlays 

[deff.]

On personal character? On npc? Can you change hairs/eyecolor?

[rjrc]

Maybe Fallout 4 Script Extender is not correctly installed ?

[judge007]

Could be the newest upgrade, LooksMenu hasn't been upgraded yet . . .

[subaverage]

In the comment section of Looksmenu on Nexus you can find links to two unofficial updates.